Efficiency. That’s the one word that best defines the key to retail success moving forward in the post-pandemic era.
Click and collect is booming, and that surge in online purchases is putting greater stress on labor and on margins.
From the consumer’s perspective, click and collect is a total win, with stores doing the work of picking and packing orders, saving shoppers time and effort. Consumers want the convenience that click and collect offers, while also wanting the prices to remain competitive.
For grocers, click and collect is shrinking already tight margins, and they’re looking for a way to make it more profitable while also delivering the best service to their customers. That all starts with efficiency.
In this whitepaper, we examine the challenges related to click and collect grocery operations and will present recommendations on systems and processes designed to improve overall efficiency.